Couch Potato Furniture Store Policy

Returns

If you are not satisfied with your purchase from COUCH POTATO Home Accents & Furniture, we offer a one-time reselection within 14 days of receiving your merchandise. (Except mattresses, Special Orders.)

Merchandise must be in like-new condition in order to receive full credit. A 20% restocking fee is charged on all items that are returned.

Items that are purchased "As-Is" "Floor Model" cannot be returned. Certain other products may have specific restrictions on returns or replacement. Please see store for details.

Online Orders

Please note that items are considered special orders by the manufacturer, and these products may not be returnable.Return shipping is the responsibility of the customer. The original shipping charges and handling fees for the returned item(s) will be deducted from the refund. In addition there is a 20% restocking fee which will be deducted from your refund on orders.If the item is refused and returned to the manufacturer, any return freight costs will also be deducted from the refund.

For products that arrive damaged, or cannot be fixed with replacement parts, COUCH POTATO Home Accents & Furniture will pay for a replacement to be shipped if the damage, shortage or mis-shipment is properly signed for. If damage, shortage or loss is not signed for, the manufacturer may not be able to ship replacements. If the customer does not want parts or a replacement unit, the product may be returned for credit as detailed above. All cancelled orders will be confirmed by COUCH POTATO Home Accents & Furniture in writing. If you have not received a confirmation, your order has not been cancelled. Orders that have been shipped cannot be cancelled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred as detailed above.

Any order that is refused or returned because the customer does not like the product, no longer wants the product, or believed the order was cancelled is considered a "buyer's remorse return", and credit will be issued as detailed above. All credits for returned items will be processed once the products are returned to the nearest store location. If you have any questions regarding our return policy before or after placing an order, please contact our customer service department at info@couchpotatoslo.com.

Low Price Guarantee

We will match any price on the exact same item at any full-service, local retailer. Even after your purchase, if you find a lower price on the same merchandise within 30 days we will refund you the difference, whether you found the lower price at COUCH POTATO Home Accents & Furniture or at another local retailer.

This price guarantee excludes floor samples, door busters, going-out-of-business sales, clearance, damaged, or out-of-stock items.

Please be aware that we reserve the right to change prices, terms, specifications, and warranties without notice. We endeavor to accurately describe every product offered for sale; however, mistakes can sometimes be made. Any typographical, photographic, or specification error in product description, pricing or offers is subject to correction or verification (including after an order has been submitted).

Satisfaction Guarantee

Every Couch Potato Furniture professional works tirelessly to ensure you are completely satisfied with your experience and purchases. If not, we'll do everything in our power to make it right... That's the Couch Potato way!

Financing Available Through Spring Leaf Financial

Financing is only available to residents of the state of California.